Problem Solving
Should you fix a problem before telling anyone?
You notice a small process problem and think you can correct it yourself in a few minutes. If you report it first, work may slow down.
Read Discussion →Problem Solving
What if the quickest solution creates another problem?
A shortcut would solve today's urgent issue, but you suspect it may create extra work next week.
Read Discussion →Problem Solving
Do you need to know why before you fix what happened?
A recurring error needs correcting quickly. The team knows how to fix each case but not what causes the problem.
Read Discussion →
