Customer Service
Is the customer always right?
A customer is convinced they were promised something your organisation cannot provide. They are frustrated and insist the mistake is yours.
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When should you say no to a customer?
A customer asks for an exception to a rule. Making the exception would help them, but it could be unfair to other customers.
Read Discussion →Customer Service
Should you apologise when it wasn’t your fault?
A customer complains to you about a delay caused by another department. You had no involvement in the problem.
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