Is the customer always right?

A customer is convinced they were promised something your organisation cannot provide. They are frustrated and insist the mistake is yours.

What do you think?

How do you respect a customer without agreeing with something that is incorrect?

Keep the conversation going

• What different perspectives might people in this situation have?
• What would influence the way you responded?
• Would your view change if you were in a different role?

Share your perspective in the comments below.