When is being direct more helpful than being polite?

A colleague keeps missing an important detail in handovers. Everyone has been hinting at the problem, but nothing changes.

What do you think?

Is it better to be completely direct, even if the conversation feels uncomfortable?

Keep the conversation going

• What different perspectives might people in this situation have?
• What would influence the way you responded?
• Would your view change if you were in a different role?

Share your perspective in the comments below.